Shipping

We send our products using UkrPoshta – airmail and combined delivery. In Ukraine, we also send using Nova Poshta.

Yes, we ship to any country. Look at the geography of sales.

The price for the worldwide delivery depends on the weight of the parcel. There are several weights:

  • up to 0.25 kg – $7
  • up to 0.5 kg – $14
  • up to 1 kg – $19
  • up to 2 kg – $25
  • more than 2 kg – $14 per kg

The maximum price of the package, which we declare, is $10 US, type of parcel is gift. We do this to minimize the costs of customers. Therefore, the customs duty for the parcel will be absent or will be minimal.

Our products are handmade. The execution of orders is handled by one person, sometimes two people. Therefore, production takes time. Usually it’s 7-14 days. Orders with a large number of products (8 ad more) are executed within 14-28 days.

Delivery time depends on the country:

  • Europe: 5-28 days
  • North America: 5-28 days
  • Canada: 4-8 weeks
  • South America: 14-28 days
  • Asia: 14-28 days
  • Australia, New Zealand and countries in the Pacific ocean: 14-28 days

During the Christmas and New Year holidays (November, December, January), the shipment period can be up to 2 months.
The maximum delivery time is 60 days from the date of shipment.

When we send the order, we add the track number to the order details. On it you can track your package. Details of the order you can see on Order Tracking page. Registered users see all orders and details in the account.

To track the movement of the parcel, you can use UkrPoshta, AfterShip, or other similar services.

We found the answer to this question on the Canada Post website:

Tracking is not available for Small Packet USA and Small packet international items.

Payment

You can pay via PayPal. Buyers also can pay for products using a bank card Visa/Mastercard through payment service Wayforpay.com.

Yes, we have discounts:

  • 5% discount when ordering more than $25.
  • 10% discount when ordering more than $50.
  • 15% discount when ordering more than $75.
  • 20%  discount when ordering more than $100.
  • Coupon discounts during various promotions. Savings from 5% to 20%. Coupons have a limited duration of action. To get a discount on the coupon, follow our news in the blog and social networks.

Discounts do not apply to the shipping cost. You can use only one discount at a time.

Purchases

No, it is not necessary. You can buy without registering.

But with pre-registration you get a few additional options:

  • Account with your contact details, shipping address, and all orders.
  • You will be able to write reviews about purchased products.

We use the metric system – the size of the product is indicated in centimeters (cm), weight in kilograms (kg). On some products, we specify the size in centimeters and inches.

To choose the right size, see the Size Guide in the product description – it shows the exact dimensions in centimeters and inches, as well as the approximate size according to the standards of the EU and the USA.

Sock blockers are indicated by size S, M, L, XL and XXL.

F.A.Q. - woodico.pro 2
Sock blockersSMLXLXXL
Foot length20-23 cm23-25 cm25-27 cm27-29 cm29-31 cm
USA size5-77-99-1010-1112
EU size35-3737-3939-4141-4344+

Baby sock blockers are indicated by size 12.5 cm, 15 cm, 18 cm and 20 cm.

F.A.Q. - woodico.pro wooden baby sock blockers sheep
Baby Sock blockers12.5 cm15 cm18 cm20 cm
Foot length12.5 cm15 cm18 cm20 cm
USA size (inches)4.9-5"5.9-6"7"8"
EU size (cm)12.5 cm15 cm18 cm20 cm

Mitten blockers are indicated by size S, M and L.

F.A.Q. - woodico.pro wooden mitten blockers bubbles 2
Mitten blockersSML
Size typeSmallMediumLarge
Length28 cm or 11"32 cm or 12,6 inch36 cm or 14,2 inch
Width7 cm or 2,76"8 cm or 3,15"9 cm or 3,5"

Mitten blockers Nordic are indicated by size S, M and L.

F.A.Q. - woodico.pro wooden mitten blockers crystal flakes 9
Mitten blockers NordicSML
Size typeSmallMediumLarge
Length28 cm or 11"32 cm or 12,6 inch36,5 cm or 14,4 inch
Width8 cm or 3,15"9 cm or 3,5"10 cm or 4"

The message about placing an order or changing its status usually comes very quickly. But we noticed that sometimes buyers do not receive order notifications via e-mail. Most often this happens with the electronic addresses of Hotmail and Yahoo.

The first thing to do is check the Spam folder. In 99% of cases, an email is found there. To prevent this from happening in the future, you need to move this e-mail to your Inbox, or add our email address from which this e-mail came to your contact list.

If you still have not found an email from us, then go to this page and write us one of the email addresses. It is advisable to send us a message from the email address that you used when placing your order. We will send you all the information about your order.

If you are unhappy with our product, you can return it. To do this, please contact us within 7 days of receipt. The return is carried out at the expense of the buyer. After we receive the parcel, we will refund the value within 7 days.

If product is sent, but you have not received it within 60 days from the date of shipment, we will refund the value within 7 days.

But we are sure that such situations will not arise.

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