Shipping

We send our products using UkrPoshta – airmail and combined delivery. In Ukraine, we also send using Nova Poshta, Delivery and Intime.

Yes, we ship to any country. Look at the geography of sales.

The price for the worldwide delivery depends on the weight of the parcel. There are several weights:

  • up to 0.25 kg – $7
  • up to 0.5 kg – $14
  • up to 1 kg – $19
  • up to 2 kg – $25
  • more than 2 kg – $14 per kg

The maximum price of the package, which we declare, is $12 US. We do this to minimize the costs of customers.

Delivery time depends on the country:

  • Europe: 5-14 days
  • North America: 5-28 days
  • South America: 14-28 days
  • Asia: 14-28 days
  • Australia, New Zealand and countries in the Pacific ocean: 14-28 days

Our products are handmade. The execution of orders is handled by one person, sometimes two people. Therefore, production takes time. Usually it’s 3-5 days, sometimes up to 5-7 days. Orders with a large number of products are executed in 7-14 days. Execution of very large orders can take 14-28 days.

When we send the order, we add the track number to the order details. On it you can track your package. Details of the order you can see on Order Tracking page. Registered users see all orders and details in the account.

To track the movement of the parcel, you can use UkrPoshta, AfterShip, or other similar services.

We found the answer to this question on the Canada Post website:

Tracking is not available for Small Packet USA and Small packet international items.

Payment

You can pay via PayPal. Buyers from Ukraine also can pay for products using a bank card.

Yes, we have discounts:

  • Coupon discounts during various promotions. Coupons have a limited duration of action. To get a discount on the coupon, follow our news in the blog and social networks. Savings from 5 to 20%.
  • Products Packs. Save up to 10%.
  • 10% discount when ordering more than $50.
  • 20% discount when ordering more than $100.

Discounts do not apply to the shipping cost. You can use only one discount at a time.

Purchases

No, it is not necessary. You can buy without registering.

But with pre-registration you get a few additional options:

  • Account with your contact details, shipping address, and all orders.
  • You will be able to write reviews about purchased products.

We use the metric system – the size of the product is indicated in centimeters (cm), weight in kilograms (kg).

On some products, we specify the size in centimeters and inches. Sock blockers are indicated by size S, M, L and XL.

Sock blockersSMLXLXXL
Foot length20-23 cm23-25 cm25-27 cm27-29 cm29-31 cm
USA size5-77-99-1010-1112
EU size35-3737-3939-4141-4344+

Mitten blockers are indicated by size S, M and L.

Mitten blockersSML
Size typeSmallMediumLarge
Length28 cm or 11"32 cm or 12,6 inch36 cm or 14,2 inch
Width7 cm or 2,76"8 cm or 3,15"9 cm or 3,54"

The message about placing an order or changing its status usually comes very quickly. But we noticed that sometimes buyers do not receive order notifications via e-mail. Most often this happens with the electronic addresses of Hotmail and Yahoo.

The first thing to do is check the Spam folder. In 99% of cases, an email is found there. To prevent this from happening in the future, you need to move this e-mail to your Inbox, or add our email address from which this e-mail came to your contact list.

If you still have not found an email from us, then go to this page and write us one of the email addresses. It is advisable to send us a message from the email address that you used when placing your order. We will send you all the information about your order.

If you are unhappy with our product, you can return it. To do this, please contact us within 7 days of receipt. The return is carried out at the expense of the buyer. After we receive the parcel, we will refund the value within 7 days.

But we are sure that such a situation will not arise.

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